How to cancel a QR Code Generator subscription
The site now calls itself QRCG by Bitly, which is the first thing to know if you are searching for help and finding nothing. Cancellation is self-service and takes about a minute. The parts worth reading first are the refund position, the fact that no confirmation email is sent, and a notice period given differently on two of their pages, so both are quoted.
The short version
Cancel in Account, then My Account, then Billing. Do it at least a day before the renewal date. Subscriptions are annual, refunds are not offered for the unused part, and you will not get a confirmation email, so take a screenshot of the billing page afterwards.
Everything below was read on 9 August 2026. Their support site and Trustpilot both refuse automated fetching, so these were read in a browser rather than lifted from search results.
How to cancel
Their support article gives the path, verbatim:
- “Go to qr-code-generator.com and log in, if needed.”
- “Click Account, then select My Account.”
- “Click Billing.”
- “Under Payment Details, select Cancel Subscription.”
- “Select I want to cancel and lose my benefits. Make sure to read the blue box at the bottom of the pop-up.”
- “Read and select the four boxes and provide a reason for your cancellation. Confirm with your password and then select cancel subscription.”
From QRCG by Bitly, how do I cancel my subscription renewal. The same article sets the deadline and the effect: “QR Code Generator PRO subscriptions are billed on an annual basis. To cancel, follow these steps at least one day before your annual renewal date.” and “Your cancellation will be effective at the end of your annual billing cycle. You continue to have access to your current benefits until then.”
No confirmation email is sent
This is the single most useful line on their support site and it is the last sentence of the article:
- “Note that we do not send confirmation emails regarding your cancellation.” — QRCG by Bitly support
The article says the billing page instead shows “the date you cancelled and the end date for your current QR Code Generator PRO subscription”. That screen is your only receipt. Photograph it or save the page before you log out. If you later need to dispute a renewal charge, this is the evidence.
What the refund policy actually says
- “Per our Terms and Conditions, you may cancel your paid account subscription at any time, however, unless required by law, no refunds or credits will be provided for any early termination or for any non-use of the Bitly Services.” — QRCG by Bitly, can I get a refund
- “Furthermore, please note that canceling your subscription / account on the same day of signing up will not initiate a refund.” — same article
- “Refunds and price adjustments are not offered for unused months of a subscription, regardless of when your renewal was canceled.” — QRCG by Bitly support
The phrase to notice is “unless required by law”. If you bought as a consumer rather than a business, UK cancellation rights for distance contracts may still apply, and they sit above a published refund policy. That is a matter for the retailer and, if needed, Citizens Advice or your card provider. This page is not legal advice and we are not qualified to give any.
The notice period their two pages state differently
The support article says to cancel “at least one day before your annual renewal date”. The pricing page FAQ says something else:
- “In case you don’t want your contract renewed, an informal email would be sufficient. The notice period is always 30 days before the end of the billing cycle.” — QRCG, pricing page FAQ
One day against thirty. If you are close to a renewal date, the safe move is to act on the thirty and to cancel in the dashboard as well as putting it in writing, rather than picking whichever page suits you and finding out in a chargeback dispute.
What happens to codes you have already printed
Dynamic codes stop resolving when the subscription lapses, and they come back if you pay again. Their support explains reactivation: “If you previously canceled your renewal and your contract has ended, you can reactivate your subscription in the billing section of your account.” (how do I reactivate an inactive subscription) Their own blog puts it the same way: “You can typically reactivate these codes by renewing your subscription or upgrading your plan.”
So this is a code that stops until you pay, rather than a code that is destroyed. The distinction matters and it is worth being accurate about, because the harsher version circulates widely and is wrong.
The account itself is a different matter:
- “Per QRCG by Bitly’s privacy policy, if an account is inactive for three years, it will be deleted and all your personal information will be removed from our systems.” and “Once an account is deleted, it cannot be restored.” — why would my account be deleted
Three years of inactivity ends the possibility of reactivation. If you have printed material you might want to revive, that is the outer limit.
About the Trustpilot rating, honestly
This company’s reviews come up in every search about cancelling, so here is what the page actually shows, read on the date above rather than summarised.
The TrustScore is 1.4 out of 5 from 9,285 reviews. The star distribution on the same page is 5-star 7,048 (75%), 4-star 436 (5%), 3-star 99 (1%), 2-star 57 (1%), 1-star 1,645 (18%) — uk.trustpilot.com.
Those two facts look incompatible and they are not. A straight average of that distribution is about 4.2, which is our arithmetic on their published counts. Trustpilot does not use a straight average: “It isn’t just a simple average of all the reviews on the profile”, and “Newer, recent reviews hold more weight in the TrustScore than older ones” (Trustpilot, TrustScore explained). A 1.4 sitting on a mostly five-star history is what it looks like when the recent reviews are overwhelmingly negative and the positive ones are older.
Trustpilot also carries a note on the profile that the company “hasn’t invited customers recently, so reviews may not be representative”. Read the recent reviews yourself and form a view. Two dated examples of the recurring complaint, both about discovering the model after printing:
- Phil Thomas, 31 October 2025: “nowhere does it make clear that any codes you generate are only available for 7 days and then you have to pay a MINIMUM of 133 Euros for an annual subscription”.
- Mr John Wilson, 24 November 2025: “if you don’t take out a subscription at the end of the 10days, not only will you be unable to create any more codes (which is fine) but any that you have created will no longer work”.
Those are individual accounts rather than findings, and we have not verified the trial lengths or the figures inside them. What is verifiable on their own pricing page is the VAT footnote: “*Value added tax not included” (QRCG pricing). Prices are shown in euros excluding VAT, so a UK buyer is quoted a number the card is never charged. We could not read the prices themselves: they are inserted by script and did not render, so we are not publishing figures we did not see.
Worth doing before you cancel
- Screenshot the billing page after cancelling. No email is coming.
- Export your scan data while you still have access.
- Write down every dynamic code and its destination.
- Track down the printed material before assuming it is out of circulation.
- Cancel in the dashboard and put it in writing if you are near a renewal, given the one-day and thirty-day discrepancy above.
If you are moving rather than stopping
A printed dynamic code encodes the old provider’s host, so it cannot be transferred. Moving means new artwork. The workable sequence is to keep the old subscription alive while you replace printed material, then cancel.
We make a competing product and you should read this accordingly. Specifically ours: cancelling drops you to free and everything already printed carries on resolving, destination history has no delete path for anybody including us, error correction is raised automatically when a logo is added and every download is decoded before it is handed over, a short resolve host is included, and prices are in pounds inclusive of VAT. Payments are not switched on yet and accounts are opened by invitation, so there is nothing to buy here today.
If a code has already gone dark, this page covers getting it back. For the full comparison, what every vendor says about lapsed plans. If you are a fundraiser who lost an appeal this way, the charity page covers what to do differently next time.