How to cancel a Uniqode subscription

Uniqode lets you cancel from the dashboard, which is more than several of its competitors do. The parts worth reading before you click are the refund window, what happens to codes you have printed, and what a failed renewal payment does to the date your cancellation takes effect.

The short version

Cancel under Account, then Billing, at the bottom of the page. It takes effect at the end of the billing cycle you are in, and plans are annual. Dynamic codes become inactive when the account is cancelled, so anything printed stops working. Refunds exist only inside the first 30 days of becoming a paid customer.

Every quotation below was read on 9 August 2026 from Uniqode’s own pages, and each links to the page it came from.

How to cancel

From their help centre, verbatim:

  • “Login to the Uniqode dashboard and navigate to ‘Billing’ under the Account menu.”
  • “Scroll to the bottom of the page to find the ‘Cancel Subscription’ section. Click on Cancel Subscription to cancel your account from the next billing cycle.”
  • “You will be asked to select your reason for canceling your Uniqode subscription.” Then: “you will be shown the date until which the account will be active”.

All from Uniqode, canceling your subscription. That date on the confirmation screen is the one that matters. Screenshot it.

Access does not stop immediately: “You will still be able to access your dashboard for the remainder of the current billing cycle, after which you will lose all access to your account.” (same article)

The failed-payment trap

This is the most expensive thing on the page and it is easy to walk into. If a renewal charge fails and you then cancel, you may still owe the year that just failed to bill. Their words:

  • “Cancellation takes effect from the end of the billing cycle you are currently in. If you cancel after your scheduled renewal date has already passed, the renewal we attempted on that date is still due, so your cancellation applies to the next cycle rather than the one we just tried to bill.” — Uniqode, canceling your subscription

Their own worked example: a yearly plan renewing on 5 March is charged on 5 March 2026, the payment fails, and a cancellation on 12 March 2026 takes effect at the end of that cycle, on 4 March 2027. A card expiring is not a way out of a renewal. If you intend to leave, cancel before the renewal date rather than letting a payment bounce.

What happens to codes you have already printed

  • “If you decide to cancel your subscription, your QR Codes will become inactive. We recommend disabling auto-renewal to avoid unexpected charges and continue using the QR Code services until your current billing cycle ends.” — Uniqode, pricing page FAQ
  • “Your dynamic QR Codes will only expire if your Uniqode account is canceled.” and “People scanning an expired QR Code will be prompted to an error page.” — Uniqode, when will my QR Codes expire
  • On trials: “Once your free trial expires, any dynamic QR Codes you created will become inactive. To keep them active and accessible, you’ll need to upgrade to a paid plan. If you don’t upgrade, the QR Codes will no longer redirect users, and any tracking or analytics associated with them will be paused until a subscription is activated.” — Uniqode, pricing page FAQ

A scanner gets an error page rather than your destination. If that code is on a menu, a parking sign or a leaflet, the material is dead until you pay again or reprint. Static codes are unaffected, because the destination lives inside the pattern rather than on anyone’s server.

What the refund policy actually says

The pricing page frames it as a guarantee:

  • “We offer a 30-day money-back guarantee, which means that if you’re not satisfied with the product within 30 days of purchase, we’ll refund your money.” — Uniqode, pricing page FAQ

The help centre and the Terms put the same rule the other way round:

  • “All fees paid by a customer to Uniqode are non-refundable except when a customer terminates their account within 30 days of becoming a paid customer. All fees paid in such cases are fully refundable.” — Uniqode help centre
  • “Notwithstanding anything to the contrary, all Fees paid by the Customer to Uniqode are non-refundable, except when a Customer terminates the Account within 30 days from the date of becoming a paid Customer of Uniqode.” — Uniqode Terms of Service, 23.4

These agree, and the 30 days runs from when you first became a paid customer, not from each renewal. Cancel in month seven of an annual plan and the rest of the year is not coming back. The Terms say so directly: “Uniqode shall not be liable to refund any amounts paid in advance by Customer for the Uniqode Web Services.”

Two places their pages give different numbers

Both of these are Uniqode’s own documents, and on the date above they did not match.

  • How long your data is kept. The help centre: “We will retain your data for 60 days before deleting it from our servers.” (canceling your subscription) The Terms: “Uniqode reserves the right to delete all Web Services Data in its possession within thirty (30) days upon canceling such Customer’s Account.” (23.4) Sixty days against thirty. If you are relying on a window to get your data back, assume the shorter one.
  • How much notice you have to give. The help centre describes cancelling from the dashboard, effective at the end of the current cycle. The Terms say: “Either Party may terminate this Agreement by providing written notice to the other Party no later than ninety (90) days prior to the start of a Renewal Term” (23.1). Ninety days of notice on a plan the pricing page says is annual only is a different commitment from a button. We do not know which they enforce.

The pricing page also states: “We currently only offer annual subscription plans.” So there is no monthly option to fall back to while you decide.

Worth doing before you cancel

  • Export scan analytics. Access ends with the billing cycle and the data goes some time after that.
  • List every dynamic code and its current destination. This list is the entire rebuild job if you move.
  • Find the printed material. Menus, signage, packaging, vehicles, anything in a stockroom. Codes that become inactive fail silently from your side.
  • Cancel before the renewal date, not after a failed charge. See the trap above.
  • Ask for data deletion in writing if you want it. The Terms name privacy@uniqode.com and say deletion follows “within thirty (30) days from the date of such request”.

What Uniqode does well

Cancellation is self-service, which QR TIGER’s is not. The failed-payment behaviour is documented with a worked example, and very few companies write that paragraph at all. Uniqode also puts the cancellation answer on its pricing page rather than only in a help article, which is better placement than most of this market manages. The refund window is short and the terms are firm, but they are stated.

If you are moving rather than stopping

A printed dynamic code cannot follow you. The pattern encodes the old provider’s host, so switching means new artwork unless the old codes keep resolving during the changeover. Sequence it: set up replacements, reprint what is still in circulation, and only then cancel.

We build a competing product, so read this as interested. What is specifically ours: cancelling drops you to free and everything already printed keeps resolving, destination history cannot be deleted by anybody including us, error correction is raised automatically when a logo is added and the artwork is decoded before you can download it, a short resolve host is included rather than charged as an add-on — Uniqode’s own pricing page prices a custom domain at “$2000 per domain per year” — and prices are in pounds inclusive of VAT. Payments are not switched on yet and accounts are opened by invitation, so nobody can buy this today.

For the wider comparison, five vendors on what a lapsed plan does to a printed code, and if a code has already stopped, this is the page for that.