How to cancel a QR TIGER subscription

Cancelling means emailing their support team. Their help pages describe it slightly differently in two places, so both are quoted below and linked — worth reading before you write, so you know what to ask for.

The short version

There is no cancel button in the account. You email support, and the plan otherwise runs to its expiry date and stops. If you have dynamic QR codes on anything printed, they stop resolving when the plan does, so read the second section before you do anything.

Everything below was read on 9 August 2026 from QR TIGER’s own pages, and every quotation links to the page it came from. Nothing here comes from a comparison article.

How to cancel

The subscription management page gives one instruction, and it is not self-service:

  • “If you wish to cancel or downgrade your current subscription plan, directly contact our customer support for assistance.” — QR TIGER, subscription plan management
  • The address given on that page for account help is it@qrtiger.com.
  • To find what you are actually on first: “log in to your QR TIGER account and go to My Account > Settings > Plan.” The same page says that tab shows “your current subscription plan, QR left over, and your next due date” — same page.

Because the request goes by email rather than through a form that records itself, keep the sent message and any reply. That is the only evidence you will have of the date you asked.

What happens to codes you have already printed

This is the part that costs money, and QR TIGER states it plainly, which is more than most of this market manages:

  • “Dynamic QRs have unlimited scans with a valid subscription. If your plan expires, it will stop working.” — QR TIGER, FAQ
  • “Users can scan your dynamic QRs without limit until your paid subscription expires.” — QR TIGER, FAQ
  • “Yes, if your plan expires, we will retain your data for a maximum period of 1 year.” and “Upon failure to renew your subscription within this period, it is possible that we remove all data from your account.” — QR TIGER, FAQ

So a dynamic code on a leaflet, a menu or a sign stops resolving at the expiry date. Renewing inside the first year brings the account back. After a year, their own wording is that removal becomes possible rather than certain, which is not something to plan around.

Static codes are unaffected by any of this. A static code carries the destination inside the pattern and nobody can switch it off, which is also why it can never be changed. If you are unsure which kind is on your artwork, there is a test that takes about ten seconds.

What the refund policy actually says

Two pages, two answers.

  • The FAQ: “If you wish for a refund, a decision will be made on a case-to-case basis.” — QR TIGER, FAQ
  • The subscription page: “Once cancellation or downgrade is confirmed, you will be refunded with the prorated amount. This process would take 7-10 business days.” — QR TIGER, subscription plan management

The second is a commitment and the first is a discretion. If you are asking for money back, quote the second one and link to it. We are not going to tell you which they will honour, because we do not know.

On changing tier rather than leaving, the FAQ says “the previous remaining advance payment (if any and calculated on a pro-rata basis) will be adjusted by increasing the period of the new subscription accordingly” — credit towards a longer term rather than cash back.

Where their own pages disagree

The FAQ answers the question “Can I cancel or delete my account after the subscription?” like this:

  • “No, there is no cancellation of the plan. It will stop on the expiration date after your subscription.” — QR TIGER, FAQ

The subscription page says the opposite in its own summary: “Upgrade, downgrade, or cancel–it’s all in your control based on your evolving needs” (same page). Read together, the most likely reading is that there is no self-service cancellation and no early termination, and that support handles it. That is a guess about intent, and we have marked it as one rather than presenting it as their policy.

The free plan, and the limit that is not on the pricing card

Dropping to free rather than leaving is a real option, with one number worth knowing first. The subscription page describes the freemium plan as “a subscription plan that’s totally free with no expiry” and offers “3 dynamic QR codes with a 500 scan limit each” (subscription plan management). Their help centre says what happens at that number:

  • “Dynamic QR codes created with a Freemium account have a predetermined limit on the number of scans they can receive. Once this limit is reached, the QR code becomes inactive.” — QR TIGER help centre

500 scans is a fortnight of a decent poster. A free dynamic code is fine for a one-off with a known audience and a poor choice for anything printed in quantity.

Worth doing before you cancel

This applies whoever you are with, including us, and it is the part most people skip.

  • Export your scan data. Analytics normally go when access goes, and they are the one thing that cannot be rebuilt later.
  • Write down every destination. For each dynamic code, record the code and the URL it currently points to. If you ever need to rebuild, this list is the job.
  • Photograph the artwork still in the world. Menus, signage, vehicle livery, a banner in a storeroom. People consistently forget one.
  • Check what is still in circulation before you assume it is dead material. Printed stock has a longer life than the campaign that produced it.
  • Keep the cancellation email. With no self-service flow and no automatic receipt, your sent folder is the record.

What QR TIGER does well, since we are competitors

Their FAQ is the clearest writing in this category. It answers the expiry question in one unhedged sentence with no euphemism and nothing buried, and it does not pretend the free tier is unlimited. The terms are hard; the writing is honest, and plenty of larger companies are worse on both counts. Our criticism is narrow: two of their pages answer the same question differently, and a person deciding what to send to a printer is entitled to one answer.

If you are moving rather than stopping

A printed dynamic code cannot be transferred between providers. The pattern encodes the old provider’s host, so moving means new artwork unless the old code keeps resolving. Plan the reprint, or keep the old plan alive until the printed material is genuinely out of circulation.

We make a competing product, so treat this as interested: what we do differently is that cancelling drops you to free and everything already printed carries on resolving, destination history has no delete path for anybody including us, error correction is raised automatically when you add a logo with the artwork decoded before you can download it, the short resolve host is included rather than sold as an add-on, and prices are in pounds inclusive of VAT. Payments are not switched on yet and accounts are opened by invitation, so this is not a pitch to buy something today.

If you are comparing more widely, here is what five vendors say about lapsed plans, in their own words. If something has already stopped working, start here instead.